effective October 9, 2012
You may return your Lytro product(s) purchased from Lytro.com within 30 days after we have shipped it to you. When we receive back the product(s), we will refund you the purchase price, less any applicable shipping and handling fees paid by you at the time of purchase. You must follow the return procedure outlined below. Your return must be in as-new condition, with the serial number intact, in the original packaging and accompanied by any accessories and documentation that shipped with the product(s), including any promotional products or other items shipped to you with the original order.
Please, download all your pictures before returning your Lytro camera. We are not responsible for any pictures on returned cameras.
For return instructions, please contact Lytro customer support by visiting our support page at http://www.lytro.com/support and contacting us via one of the methods listed there. We will issue you a Return Material Authorization (RMA) number and return instructions via email usually within 2 business days after placing your request for return. You are responsible for properly packaging, labeling and shipping back the product(s); please see our "how to return your Lytro camera" page for proper packing instructions. You are responsible for any damage or loss while the product(s) is in your possession or in transit. We strongly recommend that you use a trackable shipment method. Risk of loss will pass to us at the time we receive the returned Lytro product(s). We must receive the product(s) at the address indicated in the return instructions within 14 calendar days of the issuance of the RMA number. If we receive it more than 14 days after we issue you the RMA number, we cannot guarantee that we will give you a refund.
If you’re an APO/FPO customer and you are outside the domestic delivery area, this Return and Refund Policy applies, but you are responsible for shipping the product back to the US return address and for any associated handling, customs, and inventory liability. We recommend that you insure the product against loss while in transit.
We reserve the right to reduce your refund credit in the amount of any missing or damaged product accessories.
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